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An ERP (Enterprise Resource Planning) system allows you to integrate engineering, customer service, planning, materials, manufacturing, finance, and human resources across a single facility or across multiple locations.

Business users today know the value they derive from their Enterprise Resource Planning (ERP) investments. This is usually attained by standardizing global processes such as order-to-cash and procure-to-pay, and facilitating cost reductions through business re-engineering efforts and major reorganization around shared services.

However, the success metrics of ERP investments ideally be in the ability to analyze their business performance globally.

Being able to quickly show how they can "slice and dice" all the data captured in their ERP systems leads to a much better understanding of myriad metrics such as which products are selling in each part of the world, average selling price, best- performing salespeople, contribution of each product to profitability, and other sales and financial performance measures.

Our ERP architectures are optimized for transactional efficiencies and more importantly perform real-time reporting. We make use of advanced tools for lightning fast "Extract, Transform, Load" process to turn ERP data into Intelligence that can readily generate reports and facilitate the slicing and dicing that allows business users to analyze performance rather.

The re-emergence of the strategic role of manufacturing has led to a dramatic resurgence in IT spending on operations software. As most global business knows that production software is their most strategic software investment and allocate largest share of their IT applications software budget.

This resurgence in spending has been spurred by the need for real-time visibility of manufacturing performance. While real-time dashboards for plant operators based on supervisory control and data-acquisition systems have been around for a long time, the data presented to operators for safe control of the manufacturing process have little meaning to a supply chain manager, customer service representative or the CFO. Real-time manufacturing data need to be put into many different contexts for other roles in the organization that are contributing to the optimal performance of the real-time enterprise.

Checklist: How to decide if you need a business intelligence/operations intelligence solution.

? Are critical business and operational data available to all rather than a select few?
? Do you know with certainty which customers/products/channels are most profitable?
? Do you know which suppliers have the best on-time delivery performance?
? Does your firm have complete visibility of manufacturing KPI across the full enterprise?
? Can you effectively sense and respond to dynamic changes in demand and/or supply?
? Is there a definitive source of business and operational data that everyone uses?
? Can you use information today to predict performance tomorrow?
? Is the right data available at the right place at the right time?
? Are your real-time data needs being met today?

If you answered "no" to any of these, then it would make sense for you to evaluate a business intelligence/operations intelligence solution.

Here are examples of projects we are working with in the ERP space:
? Implementation projects
? Customization to ensure that the new system is supporting existing business processes
? Map out business processes
? Preparation of training material
? Maximize the use of existing ERP and CRM systems
? Minimize manual data entry
? Streamline business processes
? Ensure data accuracy
? System integration with other system (for example process control systems)

CRM: CRM (Customer Relationship Management) system helps you track and manage your customer relations.
All the touch points of Customers across the Enterprise - Marketing, Sales, e-Business and Customer Service are tightly integrated with enterprise applications to give a complete picture of a Customer. Our CRM solution will facilitate all the touch points to:

> Have a single view of a customer
> Disseminate accurate information across all channels
> Speed up the ticket closure process
> Reduce down time
> Manage your sales process with the contact manager, customer letter writing and mail merge
> View customer contact histories
> Plan & execute telemarketing, including conversion ratios
> Use the Task Manager in field sales, helpdesk & service centre work.

Eventually retaining customers and increasing profitability.

An ERP (Enterprise Resource Planning) system allows you to integrate engineering, customer service, planning, materials, manufacturing, finance, and human resources across a single facility or across multiple locations.

Checklist: How to decide if you need a business intelligence/operations intelligence solution.

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